Guarantees:
NewVet LLC gives a 100% guarantee that you will receive the same product and in the same quantity that you ordered on our website. Our company guarantees that the quality of the products corresponds to the description and images on our website. We ship products straight from the manufacturer in the USA. The manufacturer itself provides a guarantee for the products, and we also carry responsibility to you for that. Our company complies with all sanitary and temperature standards during storage and delivery of goods. You can contact us and ask any further questions, as well as get additional information about the product. All conditions are transparent and accessible. We work for you!
REFUND:
We make sure that your order is checked and carefully packed before shipment so that you receive your shipment in perfect condition. In the unlikely event that your shipment arrives damaged or you discover an error in your shipment, please let us know as soon as you unpack and inspect the shipment and take pictures.
What should you do in this case:
Please keep all damaged items in their original box with original packing materials so that we can file a complaint against the carrier. Send us photos of the damages by email: newvet21@gmail.com or in the messenger by the phone number: +380502100121 (Viber, WhatsApp or Telegram).
The following items are subject to return:
Wrongly shipped items (if they were not in your order).
In this case, the products must not be opened, used, they must be sent back to us with delivery at our expense. You can also keep the product shipped by mistake by paying for it with an additional discount.
Damaged products at the carrier’s fault will be returned after we file a complaint against the carrier for the products damaged during the shipment. Products are returned at our expense.
Expired product. In this case, the product is clearly subject to replacement. Such products are returned at our expense.
The human factor is present in any business, but we will make every effort to make you satisfied with our service and remain our customers for many years!
Yours sincerely,
NewVet LLC Team